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Delta vs Vendor -- and Us, the Consumers -- re the Ever Popular 20-950 Drill Press

Munn's picture

 I have had several very recent e-mails back and forth between me and Delta and a vendor that I was able to find that still has a few 20-950s for sale, still packed in original packing.  Here are quotes from e-mails I have . . . .

Delta says: "Unfortunately, since the product you are looking to buy has be [been] discontinued some time ago, the warranty would no longer be in effect." And, "The reason why the model 20-950 was discontinued was related to the variable speed control mechanism and that service parts are not available for this particular model. We are working on improving the quality of this machine for when we do re-introduce this machine. As soon as we can improve the quality to a level that our customers expect from the DELTA brand we will re-introduce." And,  "It is in our plans to discuss bringing back the 20-950 Drill Press, but that will most likely not happen for at least a year. We are not sure exactly when it will be available."

Vendor says: "When Delta decided to discontinue this machine we purchased all the inventory that was left in stock as this was and still is a very popular machine. We have less than 5 left."  And, "We do have a few unit[s] left in stock, that are still in the original boxes from Delta.  When Delta decided to discontinue this machine we purchased all the inventory that was left in stock as this was and still is a very popular machine." And, regarding Delta's written assertion that it will NOT honor the warrantee, "... Delta should be honoring it. It should not matter [whether] it would be purchased through a[n] authorized dealer that still has inventory. Warranty starts from date of purchase to customer."  And, regarding parts, "The new Delta company does not offer parts for older machines [;] they are offered from Dewalt the original company that owned them before the take over."

In summary, the vendor has a few original machines in original packing.  They are for sale at full price, despite being discontinued several years ago, and despite Delta saying the warrantee is void.  I have not checked whether Dewalt has a good (or any) inventory of parts.  I am not an attorney; I do not know whether Delta should be honoring the warrantee; I only know that it says it certainly is not doing so.

The stats on the machine are wonderful, as we all know.  Am wondering how folks have been doing with the ones they have been using the past few years.  And, given what they know and have now read (above), were they in the market for a drill press right now, would they buy one of these last few remaining available machines??

 

Thanks, all!

Samson

SteveSchoene's picture

I'd stay away.  Delta as much (post #169131, reply #1 of 1)

I'd stay away.  Delta as much as told you that lots of the machines had problems with the variable speed drive--so many that they discontinued in a short time, what should have been a great woodworking drill press. 

As far as the warranty, I'd listen to what Delta says.  Delta likely sold these to the retailer at a special price given that they were discontinued, and may well have not included a warranty.  (Manufacturer's don't need to provide a warranty to the commercial customer.)  The retailer is the party obligated to provide a warranty to consumers.   That's where the implied warranty of merchantability  and suitability for intended purpose come in.  When manufacturers offer warranties they are in essence doing it in support of their retail vendors, not because a warranty is implied or required.. However much the retailer want's to honor its warranty obligations, if there aren't parts available it can't make it right.   

The new Delta should really really really make an effort to provide repair parts for their legacy machines.  If they don't they will seriously devalue the brand.  Yes, it is costly, but very likely would be a worthwhile investment.  that doesn't help you if you buy a drill press that is prone to develop problems because they may not have any obligations despite what the vendor says they "should" do.. 

No way I'd buy at full price either--perhaps you'd take the risk at a price about 40% off of the full price.

Test your finish on scrap, FIRST, or risk having to scrap your finish.