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Rockler's Unconditional Guarantee
Just wanted to pick some people's brains out there.
Rockler woodworking markets their woodworking bits as "Guaranteed Unconditionally". A great marketing concept, and the main reason I own dozens, if not a hundred various rockler bits.
Over the years, I've managed to break, dull, and wear out several of their bits, all of which I purchased mainly because of the "Unconditional Guarantee". The problem is, every time I try to return the bits, I'm generally met with resistance, and some "Conditions" I was not aware of.
I've spoken with Rockler Corp, and their exact comment was "Unconditional Means Unconditional". Apparently that message hasn't made it to the Retail stores I've been to...
What are your experiences?
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