NEW! Faster Search Option
I have been trying for three days to buy a tool from Amazon.com. Amazon's website shows the items but does not give complete details on exactly what is included in the kit. Other vendors list the items in the kit so I tried unsuccessfully for three days to contact Amazon to determine if their "kit" contained the same items.
Amazon has deliberately constructed its website so that it is impossibe to contact their customer service. They used to post a phone number. That has disappeared. They used to have an email address for customer service. They still do. The only problem is its manned by a bot which sends you a message back telling you to visit their website. A viscious circle.
Finally, I said to hell with Amazon and went to another tool site on the web. I ended up dealing with very pleasant people. How much more did it cost me? Actually it cost me less money because the new vendor offered me a $10.00 coupon which they credited immediately.
I am not boycotting Amazon--yet. But I am so disgusted with their contempt for their customers and the tricks they have devised with their website to avoid allowing a customer to have any human contact that I will certainly do more competitive shopping before I place another order with them.
Increasingly American corporations (particularly the large ones) show nothing but contempt for their customers. I am beginning to develop the same contempt for them.